How to Book Our Custom Services

We want to make sure you are satisfied with our services and in hiring us for your special moments.

Process begins by sending us a direct message on our Instagram page with your event details. In your message, you can include ideas for theme, colors, concept and timeline. Please be sure to leave contact information such as phone number and/or email address.  We will follow up by email or give you a call to complete a consultation.

Once consultation is complete, we will send over by email a proposal of services based on our discussion. If you agree to proposal, a 50% deposit is required to secure date and services. Full payment is expected 7 days prior to event date. If booking a new event within 7 days or less, a full payment will be required to secure services and date.

Things to consider during consultation conversation:
-Will event take place indoor or outdoors? If outdoors, what is weather forecast?
-Is event space located in private residence, public park, rented space or other?
-How long is the event? What times are available to install and breakdown?
-Did you allot time for install and breakdown?
-Will a rep be available at event location to let our staff in for on time setup?
-Are there power outlets provided in the surrounding areas?
-Will any guests or other vendors be allergic to latex?
-What other vendors will be involved with event?
-Will there be other services or events that may impact balloon decor integrity?

Please see Refund Policy for terms.